Reference

Open with Legal clarity on ups138

ups138 sets out the Legal rules behind account access, wallet checks and policy requests before you enter the lobby.

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ups138 Open with Legal clarity on ups138
POLICY HELP

Reach our policy support path

A clear support route helps you resolve a Legal question without guessing which team to contact. Start from the account help area when the issue concerns your profile, phone verification or access status. For a wallet question, use the cashier path and keep the payment receipt or reference ready. You can also request a wording change or ask for clarification directly through the policy contact route shown after login.

Team online

Account access

Use account help for a Legal question about your name, phone verification, sign-in record or access status. We can point you to the relevant policy clause and tell you which account step needs attention before access can continue.

Wallet evidence

If DANA, OVO, GoPay or QRIS status does not match your account record, open the cashier help path with your receipt reference. Bank transfer and virtual account cases should include the matching transfer details for checking.

Policy request

For a correction, access question or request to change stored details, use the policy contact route available in your account. State the request plainly, and we will ask only for details needed to locate the relevant record.

RECORDS AND CONTROL

See how we handle account records

Legal handling is practical: we use account data to identify your profile, apply phone verification, match wallet activity and protect sign-in access.

Data handling

We use details such as your account identifier, phone verification status and transaction references for access control, account servicing and payment matching. We do not need unrelated personal details to answer a normal Legal question.

Cookies

Cookies and similar browser storage can keep your session, language choice and security checks working between pages. You can manage browser settings on your phone or desktop, although removing necessary cookies may interrupt account access.

Account security

Phone verification is part of the account access path, and we use sign-in checks to reduce unauthorised changes. Keep your phone details current, avoid sharing access credentials and contact account help if a login record looks unfamiliar.

Record retention

We retain account and transaction records for as long as needed for account servicing, security checks and applicable Legal duties. When a record is no longer needed for those purposes, handling follows our deletion and retention process.

Request changes

You can ask us to correct an inaccurate account detail or clarify how a record is used through the policy contact route. Include the affected field and your account reference so we can locate the right record.

Who to contact

Account help handles identity and access questions, while the cashier path handles DANA, OVO, GoPay, QRIS, bank transfer and virtual account evidence. Policy wording requests should use the contact route shown on this Legal page.

Find Legal answers before opening

These Legal answers cover the questions we expect you to ask before creating an account or requesting a record change. They explain local-law access, account information, cookies, payment evidence and the route for corrections. If your case is not covered, open account help or the cashier path and include the reference that lets us check your record.

Legal access means you should check whether the service is available to you before creating an account. Access depends on local law, and where local law permits, you must follow the account, phone verification and policy steps shown on the current Legal page.

Yes. Use the policy contact route to request a correction to an inaccurate name, phone detail or account record. Include your account reference and identify the field clearly; we may need phone verification before making a security-sensitive change.

DANA and QRIS references are used to match payment activity with the correct account and cashier status. Keep the receipt or reference if a transaction needs checking. A wallet question belongs in the cashier path rather than a general policy request.

Cookies can support your session, language setting and security checks while you move between account pages. You can adjust browser settings on a mobile phone or desktop, but blocking necessary cookies may stop sign-in or phone verification from working.

Account and transaction records are kept for the period needed for account service, security checks and applicable Legal duties. After that need ends, records are handled through our retention process. A policy request can ask how a particular record is used.

Use the cashier help path and provide the receipt, transfer reference or virtual account detail connected with the account. OVO, GoPay, bank transfer and virtual account cases are checked against payment status, while policy wording questions use the Legal contact route.

Yes. The Legal page is formatted for mobile and desktop, so you can read policy wording before opening an account or while checking access. Your device does not replace account verification, and eligibility still depends on local law.

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